Shipping Policy

Effective Date: February 2026

At Aask, we are committed to delivering your fashion essentials in the fastest and most secure way possible. Our shipping policy ensures a seamless shopping experience from our warehouse to your wardrobe.

1. Order Processing Time

  • All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and Public Holidays).

  • During peak seasons, festive periods, or promotional sales, processing may take up to 72 hours. You will be notified via email/SMS once your order is on its way.

2. Delivery Timelines

We partner with leading logistics providers to ensure timely delivery:

  • Metros & Major Cities: 3 to 5 business days.

  • Rest of India: 5 to 7 business days.

  • Remote Locations: 7 to 10 business days. Please note: Delivery timelines are estimates and may vary due to external factors like weather, strikes, or carrier delays.

3. Shipping Charges

  • Prepaid Orders: We offer Free Standard Shipping on all prepaid orders across India (minimum order value may apply).

  • Cash on Delivery (COD): A flat convenience fee of ₹[Insert Amount, e.g., 50] is applicable on all COD orders.

  • International Shipping: Shipping costs for international orders are calculated at checkout based on the destination and package weight.

4. Order Tracking

Once your order is dispatched, a Tracking ID and a direct link will be sent to your registered email address and phone number. You can monitor your shipment's progress in real-time.

5. Delivery Attempts & RTO (Return to Origin)

  • Our courier partners will attempt delivery up to 3 times.

  • If the delivery is unsuccessful after 3 attempts due to the customer being unavailable or providing an incorrect address, the package will be returned to our warehouse.

  • For re-shipping such orders, additional shipping charges may apply.

6. Address Modifications

If you need to change your shipping address, please contact us at aaskstore@gmail.com within 12 hours of placing the order. Once the order has been dispatched, we cannot modify the delivery address.

7. Damaged or Tampered Packages

We take utmost care in packaging our apparel. However, if you receive a package that is visibly tampered with or damaged:

  • Please do not accept the delivery.

  • Take a photo/video of the package and report it to us at aaskstore@gmail.com immediately.

Contact Us

For any shipping-related inquiries, reach out to our support team:

  • Email: aaskstore@gmail.com

  • WhatsApp: 7575040414

  • Operating Hours: 10:00 AM – 7:00 PM (Mon-Sat)