Return Policy

 

Last Updated: February 2026

Welcome to Aask. We take pride in the quality of our apparel. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Return Window

Customers may initiate a return or exchange request within 7 days from the date of delivery. Requests made after this period will unfortunately not be eligible for a return or refund.

2. Condition of Merchandise

To qualify for a successful return, items must meet the following criteria:

  • Items must be in their original, unused, and unwashed condition.

  • All original brand tags, packaging, and invoices must be intact.

  • Items must be free from any stains, odors (perfume/detergent), or damage caused by the customer.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Innerwear, lingerie, and socks.

  • Face masks or hair accessories.

  • Items purchased during a "Clearance" or "Final Sale."

4. The Return Process

  • Step 1: Submit a return request via our portal or email us at [aaskstore@gmail.com] with your Order ID.

  • Step 2: Our team will review the request and approve it within 24–48 hours.

  • Step 3: A reverse pickup will be scheduled. Please ensure the package is sealed and ready for the courier partner.

5. Refund Policy

Refunds are processed only after the returned product reaches our warehouse and passes a quality inspection.

  • Prepaid Orders: The amount will be credited back to the original payment source (Bank, Card, or Wallet) within 5 to 7 working days.

  • Cash on Delivery (COD): Refunds for COD orders are issued via Store Credit or Bank Transfer. If choosing Bank Transfer, you will be required to provide valid account details.

  • Note: Shipping fees paid at the time of purchase are non-refundable.

6. Exchanges

We offer a one-time free exchange for size issues. If the requested size is out of stock, you may choose another item of equal value or opt for store credit.

7. Damaged or Defective Goods

At Aask, we perform multiple quality checks. However, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery with unboxing photos/videos. We will replace the item immediately at no additional cost.

8. Contact Information

For any queries regarding your return, please reach out to us:

  • Email: aaskstore@gmail.com

  • Phone/WhatsApp: 7575040414

  • Website: [www.aask.com - or your URL]